Accessibility Statement

Last updated: February 16, 2026

Kure Health Inc. is committed to ensuring that our website, patient portal, and telehealth platform are accessible to all individuals, including those with disabilities. We believe that accessible healthcare starts with accessible information.

Visual

Screen reader compatible, high contrast, resizable text

Auditory

Captions, transcripts, and visual alternatives

Motor

Full keyboard navigation, no time limits

Our Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards published by the World Wide Web Consortium (W3C). These guidelines outline how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Our accessibility efforts are guided by the four WCAG principles — content should be Perceivable, Operable, Understandable, and Robust.

What We Do

We take the following measures to ensure accessibility across our digital properties:

Website & Content

Semantic HTML markup for proper screen reader interpretation
Descriptive alt text on all meaningful images
Sufficient color contrast ratios for text and interactive elements
Resizable text without loss of content or functionality
Clear, consistent navigation and page structure
Descriptive link text that makes sense out of context

Patient Portal

Keyboard-navigable forms and interactive elements
ARIA labels and roles for dynamic content
Clear error messages and form validation feedback
Session timeout warnings with options to extend
Compatible with popular screen readers (JAWS, NVDA, VoiceOver)

Telehealth Platform

Closed captioning available for video consultations upon request
Audio-only telehealth options for patients with visual impairments
Accommodations for patients who use assistive communication devices
Alternative scheduling methods (phone, email) for those who cannot use the online system

Documents & Media

PDF documents structured for screen reader accessibility
Alternative formats available upon request (large print, audio)
Video content captioned or with transcripts where available

ADA & Healthcare Accommodations

In accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act, Kure Health provides reasonable accommodations to ensure equal access to our healthcare services. Accommodations may include:

Sign language interpretation (ASL) for appointments

Large print or Braille materials upon request

Wheelchair-accessible facilities

Extended appointment times for patients who need them

Alternative communication methods

Service animal accommodation

Assistance completing forms and paperwork

Interpreter services for non-English speakers

To request an accommodation, please contact us at least 48 hours before your appointment when possible. We will make every reasonable effort to fulfill your request.

Ongoing Efforts

Accessibility is an ongoing effort, not a one-time project. We are committed to continuous improvement through:

Regular accessibility audits of our website and digital platforms
Staff training on accessibility best practices and disability awareness
Incorporating accessibility requirements into our development process
Engaging with users who have disabilities to understand their needs
Monitoring emerging accessibility standards and technologies
Promptly addressing accessibility issues when they are identified

Known Limitations

While we strive for full accessibility, some content may not yet be fully accessible. Known limitations include:

Some older PDF documents may not be fully optimized for screen readers — contact us for accessible alternatives
Third-party embedded content (such as maps or external widgets) may not meet our accessibility standards
Some interactive data visualizations may have limited accessibility — text alternatives are provided where possible

We are actively working to address these limitations. If you encounter a barrier, please let us know and we will provide the information in an alternative format.

Feedback & Assistance

We welcome your feedback on the accessibility of our website and services. If you encounter accessibility barriers, need assistance, or would like to request an accommodation, please contact us:

By Phone

Call us during business hours and ask for accessibility assistance

By Email

info@kurehealth.io — include "Accessibility" in the subject line

We aim to respond to accessibility feedback within 2 business days and to resolve issues as quickly as possible.

Enforcement & Complaints

If you are not satisfied with our response to your accessibility concern, you may file a complaint with:

U.S. Department of Health and Human Services, Office for Civil Rights: hhs.gov/ocr/complaints
U.S. Department of Justice, ADA Information: ada.gov