Order processing
Available shipping methods, estimated timing, carriers, and charges are shown at checkout. Processing and delivery estimates begin after payment authorization and are not guarantees. Orders placed during weekends, holidays, launches, or high-volume periods may require additional time.
Where we ship
Available destinations are determined at checkout and may vary by product, seller, carrier, and applicable restrictions. Some products cannot be shipped to certain locations. We do not promise delivery to an address unless checkout accepts it.
Tracking and delivery
When tracking is available, it will be sent to the contact information provided with the order. Carrier scans and estimates are controlled by the carrier. Please verify your address before submitting an order and monitor secure delivery locations.
Delays, missing packages, and damage
If tracking stalls, a package is marked delivered but cannot be located, or an item arrives damaged, contact info@kurehealth.io promptly with your order number and relevant photos when applicable. We will review the shipment and available carrier or fulfillment options. Keep the item and packaging while the review is open.
Multiple shipments and address changes
An order may arrive in more than one shipment. Address changes are not guaranteed after an order is submitted. Additional carrier or reshipment charges caused by an incorrect or incomplete address may apply where permitted by law.